Refund policy

 

REFUNDS

All sales on LUCIENNEAUGUSTIN.COM are final.
Because of the risk of tampering, we do not accept returns or exchange on our fragrances. If there are defects or problems with your order, please contact us at info@lucienneaugustin.com and we will be happy to help.

 

RETURN POLICY

RETURNS

By placing an order at LUCIENNEAUGUSTIN.COM, you are responsible for the cost of return shipping back to. LUCIENNEAUGUSTIN Please refer to our returns policy for further information on how to return your package.

 

DELIVERED BUT NOT DELIVERED

All of our shipments include tracking with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact couriers at numbers above in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.